NEED TO KNOW
FAQs
Quick answers for orders, delivery, beer, merch, and the mission behind the can.
Updated: August 29, 2026
Can I expedite my order?
Orders
At this time, orders ship using standard shipping. We cannot guarantee expedited delivery.
Can I hold my shipment for a later date?
Orders
Contact us as soon as possible and we will see what can be done, but carrier and retailer timelines mean a hold cannot be guaranteed.
Can I add or remove an item after placing an order?
Orders
Orders move quickly into fulfillment, so changes are not guaranteed. Email us right away with your order number and request.
Why does my bank statement show a different name?
Orders
Depending on the fulfillment partner, a charge may appear as BEVSTACK-WINE/LIQR, Liquor & Wine Warehouse, or BEVSTACK.
How quickly will my order ship?
Shipping
Most orders are fulfilled in one to three business days, Monday through Friday. During busy periods, fulfillment may take up to three or four business days.
How long does delivery take after shipment?
Shipping
After fulfillment, standard delivery is generally one to five business days. Carrier, weather, holidays, and destination restrictions can cause delays.
Where can you ship alcohol?
Shipping
Alcohol shipments are available only where allowed by applicable law and carrier rules. We do not ship internationally, and we cannot ship to P.O. boxes, APO, FPO, or DPO addresses.
Does someone need to sign for beer?
Shipping
Yes. Every alcohol shipment requires an adult who is at least 21 to be present, show valid photo identification, and sign. Carriers will not leave alcohol unattended. After additional delivery attempts, an unsigned package may be returned and a partial refund may apply.
What happens if my address is wrong or I miss the signature?
Shipping
Email us as soon as possible. If the package is returned, an approved refund may exclude taxes, shipping, and applicable restocking charges.
When will I receive tracking information?
Tracking
Tracking is sent when a shipping label is created. If you do not see it after three business days, check your spam folder and contact us with your order number.
What if my tracking says delivered but I cannot find the package?
Tracking
Check the delivery area, household members, neighbors, and carrier updates first. Alcohol cannot be left unattended, so contact the carrier and then email us if you still need help.
What if my order arrives damaged?
Damage
Email orders@3rddeckbrewing.com within three days and include clear photos or video of the package and product. After inspection, we may approve a replacement or refund.
Can I return or exchange an item?
Returns
All sales are final. We do not offer ordinary returns or exchanges; refunds or replacements are considered for approved damaged, defective, incorrect, or missing items.
Are your beers gluten-free, organic, Kosher, or Halal?
Product
Beer ingredients and certifications vary by product. Check the individual product page or email us with the specific beer before ordering.
Where can I find ingredients, nutrition, and ABV?
Product
Open the product page for the beer. Ingredients, nutrition details, and ABV can be added and maintained through the product template in the Theme Editor.
Do you sell merch as well as beer?
Product
Yes. Merch items include stickers, drinkware, apparel, hats, accessories, and pet products. Product pages show the available options and product-specific details.
How do I find 3rd Deck beer near me?
Availability
Use the Find Our Beer Near You link in the site header or contact us if you need help locating a retailer.
Do I need an account to order?
Account
Follow the checkout options shown at the time of purchase. Keep your order confirmation available so our team can help if you have a question.
Where does part of the proceeds go?
Mission
3rd Deck is veteran-owned and mission-driven. Visit the story and mission pages for current details about the causes and people we support.
How do I contact customer service?
Contact
Email orders@3rddeckbrewing.com with your order number and a short description of the issue.
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