Refund policy
Thank you for shopping with 3rd Deck Brewing Co.
All of our products are Print-on-Demand (POD) and custom-made just for you, we do not accept returns or exchanges for reasons such as wrong size, color preference or change of mind.
Damaged / Defective / Wrong Item
If your order arrives damaged, defective, or incorrect:
- Contact us within 30 days of delivery at info@3rddeckbrewing.com
- Provide your order number and clear photos showing the issue.
- Once verified, we will arrange a free replacement or a full refund, whichever you prefer.
Order Cancellations
- Orders can be cancelled within 2 hours of purchase if production has not started.
- After production begins, we cannot cancel or modify the order.
Lost Packages
If your package is lost in transit:
- Please email us at info@3rddeckbrewing.com with your order number.
- After Printify confirms the package is lost, we will send a replacement at no extra cost.
Customer Responsibility
- Please double-check shipping addresses and product details before placing your order.
- We are not responsible for delays caused by carriers, incorrect addresses, or unclaimed packages.
Contact Us
For any questions or to report a problem, email info@3rddeckbrewing.com
Our team will respond within 1–2 business days.
